About the Company
Industry: Technology Services
Customer: Altatech
Altatech, a partner of the Look DS, is a technology services company based in Santiago, Chile, with over a decade of experience. They supply and implement digital signage systems with different screens, sizes, and formats including video walls. With a broad clientele, they have helped businesses from large shopping malls in major Chilean cities to small enterprises enhance their product visibility with digital signage.
The Challenge
As a digital signage provider, their job was not just installing the screens but also making sure the signage content was up and running, and for that, Altatech needed a digital signage software that could:
- Cater to a wide variety of clients with different needs.
- Be user-friendly for their customers to learn and use.
- Offer powerful content management capabilities.
- Provide remote management options for flexibility.
Customer Testimonial
"Look is by far the one we like the most, with versatility and simplicity for the user, but at the same time being a powerful tool for managing the content of our clients... During these three years that we have used Look in our clients' stores and offices, it's been a fundamental tool to complement the hardware that we sell.” - Roberto Vergara, CEO of Altatech
The Solution
After exploring various content management platforms, Altatech chose Look's digital signage solution. Here's why:
- Versatility: Look platform could handle everything from single screens to large video walls in a way that met the needs of Altatech's diverse clientele.
- User-friendly interface: The web interface was intuitive and easy for clients to learn during training sessions.
- Powerful content management: Despite its simplicity, Look was equipped with capable tools for managing client content.
- Remote access: The ability to manage content from anywhere with an internet connection was a game-changer.
Results and Benefits
Implementing Look's digital signage software brought several benefits to Altatech:
- Continuous improvement: The regular software updates and addition of new features by Look ensured that Altatech could provide their clients with a solution that grew along with their needs.
- Reliable support: Altatech and its customers benefited from Look's high-quality customer service.
- Scalability: The system worked well for both small businesses and large ones.
- Client satisfaction: The easy-to-use interface led to happy, self-sufficient clients.
- Flexibility: Remote management capabilities ensured that the team at Altatech could quickly respond to client needs, even from a distance.
