Frequently Asked Questions 🤔

Look DS is a Digital Signage Software company, offering solutions available in both cloud and on-premise deployment options.

Digital Signage Software enables remote control of content on a digital screen or a group of screens.

Look DS provides its cloud solution globally, in countries where Amazon cloud solutions are available. In other countries, the service can only be delivered as an on-premise deployment or as a local cloud deployment solution.

This solution is applicable to any business ready to modernize customer communication. It can be applied to advertising screens in retail, digital menus in quick-service restaurants, corporate TV in corporate networks, information and touch screen monitors in bank branches, etc. Feel free to check out the benefits and possibilities that a Digital Signage Solution can bring to your business in the “Solutions” section at our website.

We offer a 14-day full access for testing with no functional limitations other than the ability to add a maximum of 2 screens plus a demo screen in the CMS and a watermark in the top right corner of the screen. The watermark will disappear immediately after you subscribe to any paid plan. Additionally, you can request a demo presentation from one of our specialists.

Our affiliate program offers two options: Standard and White Label. In both cases, our partners receive a discount based on the selected option. To join the Look affiliate program, please fill out the form in the relevant section of our website.

All the relevant setup files for installation can be found on our official Downloads page. For installation on official Android OS and Amazon OS devices, we recommend using only official alternative app stores for installation and updates!

It’s easy. To get started, you just need to turn on your computer and open our CMS in any browser. Then upload your content or use one of the suitable free layout templates from our ever-expanding collection of layout templates, create a playlist and a schedule if necessary, and then send it to your screen or group of screens via a maximally secured cloud server. Your content will start playing almost instantly. Please check out the How it works section of our website for more details.

We currently support any Android 5.1 or higher devices (Android-TV, Google-TV, tablets, set-top boxes, etc.) or any Windows 10 or higher devices (mini-PCs, digital kiosks, etc.), Linux, and Mac OS. You can use Look’s robust external media players to connect any other digital screens to the Look service. Software media players for Tizen OS and LG WebOS are currently being developed and will be available in fall 2024.

Yes, it is possible. To do this you need to contact us in any convenient way. For example, send us an e-mail to info@lookdigitalsignage.com or fill out the form in the Contact Us section. One of our specialists from the relevant sales department will contact you and give you all the details.

There is a lot of material out there. You can visit our Youtube channel. In our opinion, this is by far the most convenient way to get training information. You can also use our knowledge base and, if even this is not enough, our support manager is always ready to help you with any out-of-the-box questions.

We provide 24/7 customer support via online chat directly in Look’s personal accounts. Our clients can also send us an email or send us a message via our feedback form. According to our internal regulations, our support team must contact the client about the reported issue within the next 24 hours.

There is no need to keep your screen constantly plugged to the Internet. You’ll only need it when downloading content, updating settings, or in order to keep track of your current screen status. Due to the fact that all Internet-independent content, such as videos or images, is stored in the memory of the device itself, all media already downloaded to your players will continue to play even when offline.

The number is unlimited. You can add as many as you need.

Sure. You can change the orientation right on your digital displays or players, and you can also customize it in the screen settings of a particular screen within Look CMS by rotating it 90, 180, 270, or 360 degrees.
‍This feature may not work properly on some Android devices where this kind of rotation is not supported at the operating system level.

In most cases, the answer is yes. However, it largely depends on the existing hardware infrastructure you are using in your project. In any case, if you want to connect it to our service, you need to use one of the external media players. You can pick a suitable one on the Players page or, if you are unsure, contact us for advice.

Yes, you can. However, it is primarily a hardware solution. You need to use commercial grade video wall displays – they have a small frame around them, and can be connected to each other via DisplayPort serial interface or via a matrix splitter. In addition, you will need a powerful and reliable external player, and in this specific scenario it will definitely be our flagship model Look HD-2222. In the CMS, this will appear as a single screen, so you will need one player for a single video wall. Also, if your video wall needs to have an aspect ratio other than 16:9, you will have to develop video content with a customized resolution and a customized aspect ratio.

Currently Look supports mp3 audio and audio streams, JPEG and PNG images, MP4 and MOV videos, web pages and web archives, RSS feeds, video streams in HLS, and PDF files via Google Slides application.

Yes, we support different types of information widgets and applications such as weather, text or ticker with the ability to change and add fonts, interactive buttons, labels, date and time.You can add all this and more in a powerful tool called “Layout Designer”.

You bet! You can design it with our advanced “Layout Designer” tool. You can combine videos, images, different types of widgets (like weather ticker or news feed), our embedded apps (like Instagram or YouTube) on one split screen at the same time.

Yes, you can assign different schedules depending on the specific day of the week. This task is also accomplished for specific content items using the “Lifetime” feature that you can find in the Content Settings section.

Unfortunately, you cannot go all the way here. What you can do is create screen groups, add users and give them different access to different parts of the CMS (screens, content, playlists, etc.), but you cannot give them access to a special screen or a special screen group as a separate entity. We are planning to extend this feature as early as this year to the level of assigning rights to tagged screens and content. The estimated update time is fall 2024.

Samsung is essentially a Tizen-based device. Tizen OS support is in our future development plans. To use Look with Samsung now, you will need additional devices such as an HDMI player, media player or even a computer. You can purchase Look players with perfect performance from our official hardware store. You can also always choose third-party devices (players) from the ones we tested for our project.

Yes, it is possible. To do this, you should use an HDMI splitter. Connect the player to the input of the splitter and then use the signal on all of its available outputs.

In the application settings, which open in the right-hand sidebar, select the desired language from the drop-down list. The app currently supports English, Spanish, Portuguese, French, German, Italian, Russian and Chinese.

Please proceed to your user settings. To do this, click on the avatar in the left-hand navigation bar. To change your password, click on “UPDATE PASSWORD”. Enter the new password twice in the required input fields and click “Update”.

Use the Forgot Password function to change your current password to a new one. To do this, use the link on the login page and follow the reset instructions sent to the e-mail address you provided during registration. If you do not receive an email with a reset link, please check your spam box and make sure that your email address is correct.

Go to the “Screens” section in the CMS and click “Add Screen”. Enter the code in the appropriate modal window. The steps that need to be taken further are described in detail in the adding a screen section in our knowledge base.

If you accidentally delete a screen, the player, while online, will display a new code. You can only add it as a new screen.It is a different case, however, when you delete or clean an application on the player, and the screen shows a new code, and at the same time it is in the CMS in the “Screens” section. Then you can restore this device by going to the screen settings and pressing the recovery device button. More details are described in the corresponding section of the knowledge base.

The playlist stored on the device will continue operating as normal (videos, images), except for online applications and online content. The Internet-dependent content will be skipped in the broadcast timeline. It will not be possible to update the playlist or any settings until the connection is restored.

You can use the demo screen feature to do this. You can add it to preview how your content, playlist, or layout will look on the screen. The virtual screen is added in a neighboring tab of your browser. Learn more about it in the demo screen section.

Unfortunately, you can only set a specific time. Learn more about sleep mode and other screen settings in the screen settings section of our knowledge base.

You can change the duration of content playback for any type of content except video. To do this, open the playlists tab, select the playlist that contains the desired item, then highlight the default time duration under the item’s frame and change it. You can also change the default play time for each content item in the company settings. The process of customizing a playlist is described in detail in the corresponding section of our knowledge base.

You can add any content to your playlist as many times as you want. Here are the instructions.

We have nothing against “folders”, but we recommend grouping and searching content by tags, which is more effectively done in most modern services today. How to search and filter content is described in detail in our knowledge base.

The information is listed in the company settings tab.

This means that your content is still being delivered to the screen. If it is taking too long, please check the Internet connection on the device side.

To do this, use the “Lifetime” function and set the start and end times for your content. After this time has elapsed, the content will be automatically blocked. Please find more information about the content blocking function in our knowledge base.

Webhook is a way to notify the system about an event. With Webhooks you can collect statistics about content playback. This feature is described in the content customization section of our knowledge base.

The Instagram app allows the users to play back publications from this popular social network, but shows only text and images or the first few frames of a video. Please read more about Instagram app settings in our knowledge base. A better solution will be to upload your video as content or use another app to play videos through Look.

Click the “Add Content” button on the page navigation bar, select “Web Content” in the modal window that appears, select the content type and click “Add”. Please find detailed instructions on how to add content in our knowledge base.

Yes, it is. You can combine multiple playlists in your broadcast grid. Detailed instructions can be found in adding a playlist to your screen in our knowledge base. You can also add a playlist as a content item.

You can play playlists one after another in a loop or display them simultaneously in different areas of the screen. You should use the layout for the second case. One playlist will be displayed as the main playlist and the other will be added to the neighboring layer as content.

Go to the layouts tab in the left-hand toolbar and click the “CREATE LAYOUT” button. You will have a choice between a blank template and one of the proposed templates created by our professional designers. Sort the templates according to your preference and area of business. Learn more about creating and editing layouts in our knowledge base.

Currently, there are several ways to add a layout to your broadcast.
1. You can use the created layout as a content unit and alternate it with any of the other content units.
2. The layout can be the main template of your screen; you may divide it into zones and display different content and playlists in its areas.
Please find more information on adding layouts using these methods in the Adding Layouts to Screen section of our knowledge base.

Yes, you can upload them in OTF or TTF formats. Please find instructions on how to do that in our knowledge base.

A scene is a tool that allows you to create multiple independent layouts within a single layout project and switch between them automatically or by using the buttons. Using scenes, you can create complex interactive scenarios such as multi-page websites or mobile applications without writing a single line of code. Please learn more about creating scenes in our knowledge base.

You can use the standard CTRL+Z combination to undo the last action. However, this is not the only hotkey combination. You can find the table of keyboard shortcuts at the bottom of the Layout Editor.

You need to create a button in the layout and link to it a website or any other content that will be displayed when the button is clicked. The website or content should be already added to your content list. Details on how to create buttons and customize them are described in our knowledge base.

You can set “color” and “transparency” in the layer settings. To access the settings, select the layer in the workspace or in the layer list and click the Settings tab.

You can filter your statistics by screen and by content, but, regretfully, not by time interval. However, if you download a statistical report every month with a simple Excel formula, you will get a report by month, week or even day. It depends on how often you download it. Please read more in the statistics section of our knowledge base.