About the Client
Industry: Pet Care
Customer: Riverview Kennels Pet Lodge
Riverview Kennels Pet Lodge is a family-owned and operated business in Bandon, Oregon. They have been providing dog and cat daycare and boarding services for the past two years. Riverview Kennels is committed to providing a safe, fun, and loving environment for all of their furry guests.
The Challenge
Riverview Kennels was looking for a way to improve the customer experience in their lobby. They wanted to provide customers with more information about policies and updated pricing, entertain them during check-in, as well as create a more modern and inviting atmosphere.
Customer Testimonial
"We are so grateful for the opportunity to work with Look Digital Signage," said Michael, co-owner of Riverview Kennels Pet Lodge. "It's been a huge game changer for us because it's helped us to come across as an older business in a much more fresh way."
The Solution
Riverview Kennels employed the Look digital signage solution, which was compatible with their existing hardware: TVs and Amazon Fire Sticks. This eliminated the need for additional investments in new equipment and made the transition to digital signage cost-effective.
Look CMS features such as scheduled playlists and remote content updates, enabled staff to easily create and update engaging content, including:
- Informative Displays: Showcasing service menus, pricing details, and current promotions to keep customers informed.
- Policy Communication: Displaying important policies and procedures to ensure a smooth customer experience.
- Entertainment Content: Displaying pet-related videos and engaging content to entertain customers while they wait.
Results and Benefits
By the end of the deployment, the co-owners, Michael and Kimberly had transformed their lobby into a modern, informative, and engaging space. Customers loved it because it made their experience at Riverview Kennels better. These benefits include:
Increased customer engagement: Customers were more engaged with the digital signage than they were with the static signage that was previously in place.
Enhanced customer experience: The digital signage created a more modern and inviting atmosphere in the lobby.
Increased efficiency: Michael and Kimberly reported that they were able to answer fewer questions about policies and services since the digital signage was installed.
Technical Information
Riverview Kennels was able to use their existing hardware to implement digital signage in their facility with the help of Look Digital Signage solution. This included:
- TVs: The facility already had TVs in place, which were used as digital signage displays in the lobbies.
- Amazon Fire Sticks: Having Amazon Fire Sticks on hand was a significant advantage for Riverview Kennels. It meant they didn't need to invest in additional hardware like a separate media player. In this case, the Fire Sticks were used to run the Look Digital Signage app to playback dynamic content.
