About the Company
Industry: Digital Signage Services
Customer: Integrate Soluciones
Integrate Soluciones is a Mexico City-based company specializing in digital signage services. For years they've been providing solutions to various brands, companies, and sectors across Mexico. Their business model is built on three key pillars:
- Acting as a commercial eye for the Society of Authors and Composers of Mexico.
- Delivering top-tier service characterized by transparency, effectiveness, commitment, quality, and attentiveness.
- Partnering with committed suppliers who offer reliable, efficient, and high-quality products and services.
The Challenge
As a digital signage service provider, Integrate Soluciones wanted to exemplify their service offerings by:
- Meeting diverse client needs across various sectors in Mexico.
- Providing a service that exceeds client expectations in terms of quality, stability, and simplicity.
- Offering real-time, remote content updates for clients regardless of their location.
- Ensuring their digital signage software was reliable by giving quick solutions and support to their clients.
Customer Testimonial
“Our great exercise lies in understanding the needs of our clients, in fulfilling our commitments, in personalized and decisive attention, and of course in providing a service that will meet the expectation of our clients in terms of quality, stability, and simplicity. Something that we can achieve thanks to the wonderful service, support, and product of Look." - Paola Lira, Partner and Director of Expansion and Operations, Integrate Soluciones.
The Solution
A partnership with Look Digital Signage was exactly what Integrate Soluciones needed to deliver the promise of world-class services to their clients. Look DS rose up to the challenge through:
- User-friendly interface: Integrate Soluciones found Looks interface to be an intuitive platform where they could easily create and distribute digital signage content for their clients.
- Real-time, remote updates: Regardless of the time or location, they could make necessary content updates from Look’s web interface and push them for immediate display.
- Content segmentation: Integrate Soluciones could create and manage specific content sets for various industries, brands, or even individual stores within a chain, all from a single system.
- Robust support: Look's responsive customer service team helped Integrate Soluciones troubleshoot issues quickly. This helped them maintain high service standards and client satisfaction by resolving problems promptly.
Results and Benefits
Implementing Look's digital signage solution brought several benefits to Integrate Soluciones:
- Enhanced service quality: The stability and simplicity of Look's platform helped them exceed client expectations.
- Improved operational efficiency: Real-time, remote updates streamlined content management processes.
- Increased client satisfaction: Quick problem-solving and reliable performance helped Integrate Soluciones keep their clients happy and satisfied.
- Versatility: Whether working with retail, hospitality, or corporate clients, Integrate Soluciones could easily adapt the Look platform to meet the needs of the client's industry.
- Strengthened partnerships: The quality of the Look DS solution and support reinforced Integrate Soluciones' commitment to working with top-tier suppliers.
