About the Client
Industry: Restaurant/Brewing
Customer: BarrelHouse Brewing Co.
BarrelHouse Brewing Co. is a thriving brewery based in California, USA. Since its establishment in 2013, the company has expanded to operate four popular tap rooms. These locations welcome thousands of customers each weekend, and it's no wonder efficient communication is critical for their operations.
The Challenge
With such a big customer base the company needs efficient communication across locations for successful operations. Before implementing Look Digital Signage solutions, BarrelHouse Brewing Co. faced significant communication challenges and was looking for a system to manage content across multiple locations. The solution they sought had to be simple enough for team members.
The Solution
Look DS provides an effective digital signage software solution that allows BarrelHouse Brewing Co. to manage digital content across all locations from a single point. The system's user-friendly interface enables the team to upload and manage images effortlessly. This simplicity means that duties can be delegated, which frees management from daily content updates. Here's what they did:
Centralized Management: The Look DS system promotes centralized control of all digital screens across the four tap rooms, ensuring consistent and timely communication.
User-Friendly Interface: The system's intuitive design allows easy delegation, reducing the management burden.
Scalability: As BarrelHouse Brewing Co. grows, the digital signage system can expand with them, providing a future-proof solution.
Customer Testimonial
"From one location, I can manage all the other locations, ranging from 30 minutes away from our home base to three hours. It doesn’t matter; we’ve got a very streamlined team, but we have to be able to convey new technologies to this team very easily; it cannot be complicated. With this system, we get the device, plug it in, set it up to your WiFi, and then go to your computer and start uploading images."
Results and Benefits
After implementing Look DS solution for their taprooms, BarrelHouse Brewing Co. experienced several key benefits:
Streamlined Content Management: The team could easily manage content across all locations, significantly reducing the time spent on communication tasks.
Enhanced Customer Experience: With clear and consistent messaging customers receive timely information about sales and events.
Increase in Sales: The company engage customers even during a company tour, making them feel like part of the fraternity, hence high sales.
Customer Engagement: Customers appreciate the clear and timely effort, leading to higher engagement and trust.
Improved Team Morale: The simplified system reduces stress and workload for team members.
Future-Proofing: The company is confident in the longevity and scalability of the Look DS system.
